Refund & Return Policy

Refund & Return Policy

Last Updated: July 14, 2026

At Leather Unit, we are committed to your complete satisfaction. This policy explains our returns, refunds, and exchange process in full detail. Please read carefully before placing your order.

1. Business Information

Leather Unit
418 Broadway Ste N, Albany, NY 12207, United States
Email: support@leatherunit.com
Phone: +1 (626) 606-3119
Live Chat: Available 24/7 at leatherunit.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

2. Return Window

We accept returns, replacements, and refunds within 30 days of the delivery date. Our process is simple, fair, and hassle-free.

3. Return Eligibility

To be eligible for a return or replacement, your item must meet all of the following conditions:

  • Item must be in as-new condition with all original tags attached
  • Item must be in its original packaging
  • Only defective items are eligible for return and replacement
  • You must send images of the fault before initiating any return or replacement
  • Order must not have been placed during the Black Friday Sale

4. Defective or Damaged Items

If you receive a defective or damaged product, contact us within 48 hours of delivery. Email us at support@leatherunit.com with:

  • Your full name and order number
  • Clear photos of the defect and original packaging

We will assess the issue and begin the return or replacement process immediately.

5. Wrong Item Shipped

If we made a mistake and shipped the wrong item, contact us at support@leatherunit.com with your order number. We will arrange a replacement or refund and fully reimburse your shipping and delivery fees.

6. Size Issues

We strongly advise you to use our sizing guide before placing an order. Leather jackets and leather goods can vary in fit, and we want to ensure you get the perfect size.

If the sizing is not accurate (runs small or large), please contact us at support@leatherunit.com and our team will assist you promptly.

⚠️ Please note: Size-related returns are handled on a case-by-case basis. We encourage all customers to review our size guide carefully before ordering.

7. Refund Process

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.

  • If approved, your refund will be processed to your original payment method within 10 business days
  • Your bank or credit card company may take additional time to post the refund
  • If more than 15 business days have passed since approval and you have not received your refund, contact us at support@leatherunit.com

8. Exchange & Replacement Process

You may request an exchange or replacement within 30 days of delivery. Exchanges follow the same process as returns. If you received a defective product, we will send a brand new replacement once the issue has been assessed.

9. Shipping Costs

  • Buyers are responsible for all shipping and handling costs in the case of a return or replacement
  • If the error was made by Leather Unit, we will fully reimburse your shipping and delivery fees

10. Non-Refundable Items

The following items cannot be returned, refunded, or replaced under any circumstances:

  • Made-to-measure or customized orders — fully personalized leather goods are final sale
  • Leather goods made to order — non-refundable and non-replaceable
  • Products sold on SALE or DISCOUNT — non-refundable unless defective
  • Items purchased during Black Friday Sale — all sales are final
  • Items that have been worn, used, or altered in any way
  • Gift cards
  • Orders with more than two products — bulk trial orders are not eligible for returns or replacements

11. Order Cancellations

Order cancellation requests can be made prior to shipment. Once an order has been shipped, it cannot be cancelled. Please contact us immediately if you need to cancel.

12. How to Return an Item

  1. Contact us at support@leatherunit.com before returning any item
  2. Include your order number and reason for return
  3. Send clear images of the fault or defect
  4. Pack the item securely in its original packaging
  5. Ship the return to the address provided in our reply email

Return Address:
Leather Unit
418 Broadway Ste N
Albany, NY 12207
United States

13. 🇪🇺 EU Right of Withdrawal — 14-Day Cooling-Off Period

If you are a consumer located in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right is granted under EU Directive 2011/83/EU on consumer rights.

Withdrawal Period: The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the last item of your order.

How to Exercise Your Right of Withdrawal: Contact us using any of the following methods:

Please include your full name, order number, and reason for withdrawal (reason is optional but helpful).

Effects of Withdrawal: Once we receive your withdrawal request, we will:

  • Refund all payments received from you, including delivery costs
  • Process your refund no later than 14 days after we receive your withdrawal request
  • Use the same payment method you used for the original transaction
  • Notify you via email once your refund has been processed

Exceptions — Right of Withdrawal Does NOT Apply To:

  • Custom-made or personalised leather goods
  • Made-to-measure or bespoke orders
  • Sealed goods that cannot be returned for hygiene or protection reasons
  • Goods that have been used or altered after delivery

Return Shipping Costs: The customer is responsible for the cost of returning the goods unless the item is defective or we made an error with the order.

14. Contact Us

For any return or refund questions, please reach out to our support team: