Refund & Return Policy for Leather Unit Orders

Leather Unit
418 Broadway Ste N, Albany, NY 12207, United States

• Email: support@leatherunit.com
• Phone: +1 (626) 606-3119
• Live Chat: Available 24/7 at LeatherUnit.com
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM EST

The current policy states that Leather Unit accepts returns, replacements and refunds within 30 days of the delivery date.

The request remains subject to the eligibility requirements, exclusions and return procedure described in the sections below.

To qualify for a return or replacement under the current policy, the item must meet all of the stated conditions:

• The item must be in as-new condition with all original tags attached.
• The item must be in its original packaging.
• The current policy states that only defective items are eligible for return and replacement.
• Images of the fault must be sent before starting a return or replacement.
• The order must not have been placed during the Black Friday Sale.

If a product arrives defective or damaged, the current policy asks customers to contact Leather Unit within 48 hours of delivery.

Email support@leatherunit.com and include:

• Your full name.
• Your order number.
• Clear photos showing the defect or damage.
• Clear photos of the original packaging.

Leather Unit states that it will assess the issue and begin the return or replacement process after review.

If Leather Unit shipped the wrong item, the current policy instructs customers to contact support with the order number.

The policy states that Leather Unit will arrange a replacement or refund and fully reimburse shipping and delivery fees when the error was made by Leather Unit.

Leather Unit strongly advises customers to review the store’s sizing guide before ordering because leather jackets and leather goods can vary in fit.

If the sizing is inaccurate or the item runs small or large, customers should contact support for assistance.

After Leather Unit receives and inspects a returned item, the customer is notified whether the refund has been approved or rejected.

• If approved, the current policy states that the refund is processed to the original payment method within 10 business days.
• A bank or credit card company may take additional time to post the refund.
• If more than 15 business days have passed since refund approval and the refund has not arrived, contact support@leatherunit.com.

The current policy allows an exchange or replacement request within 30 days of delivery.

Exchanges follow the same process as returns. If a defective product is received, Leather Unit states that a new replacement will be sent once the issue has been assessed.

• Under the current policy, buyers are responsible for shipping and handling costs for a return or replacement.
• If the error was made by Leather Unit, Leather Unit states that it will fully reimburse shipping and delivery fees.

The current policy lists the following as non-refundable, non-returnable or non-replaceable:

• Made-to-measure or customized orders — fully personalized leather goods are final sale.
• Leather goods made to order.
• Products sold on sale or discount, unless defective.
• Items purchased during the Black Friday Sale.
• Items that have been worn, used or altered.
• Gift cards.
• Orders containing more than two products; the current policy states that bulk trial orders are not eligible for returns or replacements.

The current policy states that cancellation requests can be made before an order is shipped.

Once an order has shipped, it cannot be cancelled. Customers who need to request cancellation should contact Leather Unit as quickly as possible.

1. Contact support@leatherunit.com before returning any item.
2. Include your order number and reason for return.
3. Send clear images of the fault or defect.
4. Pack the item securely in its original packaging.
5. Ship the return to the address provided in Leather Unit’s reply email.

The policy lists Leather Unit, 418 Broadway Ste N, Albany, NY 12207, United States as the return address.

The current policy states that a consumer located in the European Union may withdraw from an eligible purchase within 14 days of receiving the order, without giving a reason.

The withdrawal period expires 14 days after the customer, or a third party indicated by the customer, receives the last item in the order.

To exercise the right, the policy lists email, phone and the Leather Unit account/order portal as contact methods. Customers should provide their full name and order number; a reason is optional.

The stated effects of an eligible withdrawal include refunding payments received, including delivery costs, using the original payment method, and sending an email notice when the refund has been processed. The policy states that the refund will be processed no later than 14 days after the withdrawal request is received.

The policy states that the EU withdrawal right does not apply to custom-made or personalised leather goods, made-to-measure or bespoke orders, certain sealed goods, or goods that have been used or altered after delivery.

Return shipping is paid by the customer unless the item is defective or Leather Unit made an order error.

For return or refund questions, the current policy lists:

• Email: support@leatherunit.com
• Phone: +1 (626) 606-3119
• Live Chat: Available 24/7 on LeatherUnit.com
• Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM EST
• Address: 418 Broadway Ste N, Albany, NY 12207, United States