Shipping & Delivery Policy

Shipping & Delivery Policy

Last Updated: July 14, 2026

At Leather Unit, we are committed to delivering your premium leather goods safely and efficiently. Please read our shipping policy carefully before placing your order.

1. Business Information

Leather Unit
418 Broadway Ste N, Albany, NY 12207, United States
Email: support@leatherunit.com
Phone: +1 (626) 606-3119
Live Chat: Available 24/7 at leatherunit.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

2. Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding US holidays)
  • Orders placed on weekends or holidays will be processed on the next business day
  • You will receive an email notification once your order has been shipped
  • Processing times may be extended during high-demand periods such as Black Friday, Cyber Monday, and holiday seasons

3. 🚚 FREE Shipping — All Over USA

We offer FREE Standard Shipping on ALL orders shipped within the United States — no minimum order required!

  • Delivery Time: 5–10 business days
  • Cost: FREE — $0.00
  • Available to all US customers on every order, every time

4. International Shipping

We ship worldwide! International shipping rates and delivery times vary by destination and will be calculated at checkout.

Destination Delivery Time
Canada 7–14 business days
United Kingdom 7–14 business days
Australia 10–18 business days
Europe 10–18 business days
Rest of World 10–20 business days

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status directly on the carrier's website.

  • Tracking information is typically available within 24–48 hours after shipment
  • If your tracking has not updated within 3 business days of your shipping confirmation, please contact us at support@leatherunit.com

6. Shipping Carriers

We ship through trusted carriers including:

  • United States: USPS, UPS, FedEx
  • International: USPS Priority Mail International, DHL, FedEx International

7. Customs, Import Duties & Taxes

International customers are responsible for all customs fees, import duties, and taxes imposed by their country:

  • These charges are not included in our product prices
  • Leather Unit is not responsible for any customs fees or import taxes
  • Leather goods may be subject to higher import duties in some countries due to material classification
  • We are not responsible for delays caused by customs clearance

8. Lost, Delayed or Damaged Packages

Lost Package: If your package has not arrived within the estimated delivery timeframe, please contact us at support@leatherunit.com with your order number. We will investigate with the carrier and provide a resolution including a replacement or refund.

Delayed Package: Delays may occur due to customs clearance, weather conditions, carrier issues, or high demand periods. We are not responsible for delays caused by factors outside our control but will assist you in tracking and resolving the issue.

Damaged Package: If your order arrives damaged, please contact us within 48 hours of delivery at support@leatherunit.com with your full name, order number, and clear photos of the damage.

9. Incorrect Address

  • Please ensure your shipping address is correct at the time of checkout
  • Leather Unit is not responsible for packages delivered to an incorrect address provided by the customer
  • Address corrections cannot be made once an order has been shipped

10. Order Cancellations & Changes

  • Orders can be cancelled or modified before shipment only
  • Once an order has been shipped, it cannot be cancelled or modified
  • To request a cancellation, contact us at support@leatherunit.com as soon as possible

11. Returns & Refunds

If you are not satisfied with your order, please refer to our Refund & Return Policy on leatherunit.com. Returns must be initiated within 30 days of delivery.

12. 🇪🇺 EU Right of Withdrawal — 14-Day Cooling-Off Period

If you are a consumer located in the European Union (EU), you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right is granted under EU Directive 2011/83/EU on consumer rights.

Withdrawal Period: The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, receives the last item of your order.

How to Exercise Your Right of Withdrawal: Contact us using any of the following methods:

Please include your full name, order number, and reason for withdrawal (reason is optional but helpful).

Effects of Withdrawal: Once we receive your withdrawal request, we will:

  • Refund all payments received from you, including delivery costs
  • Process your refund no later than 14 days after we receive your withdrawal request
  • Use the same payment method you used for the original transaction
  • Notify you via email once your refund has been processed

Exceptions — Right of Withdrawal Does NOT Apply To:

  • Custom-made or personalised leather goods
  • Made-to-measure or bespoke orders
  • Sealed goods that cannot be returned for hygiene or protection reasons
  • Goods that have been used or altered after delivery

Return Shipping Costs: The customer is responsible for the cost of returning the goods unless the item is defective or we made an error with the order.

13. Contact Us

For any shipping-related questions, please reach out to our support team: