Phantom Masquerade Halloween Varsity Jacket – Embroidered Black & Burgundy

Frequently Asked Questions (FAQs) for Leather Unit

Welcome to the Leather Unit FAQs. Here you’ll find quick answers about our men's leather jackets, women's leather jackets, leather coats, vests, bags, accessories, custom sizing, worldwide shipping, payments, returns, and leather care. If you need help with a specific product, size, or custom order, contact our customer support team at support@leatherunit.com.

Ordering & Payments

1. What payment methods does Leather Unit accept?
Leather Unit accepts secure online payments including major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout. All transactions are processed through secure encrypted payment systems.

2. How do I use a Leather Unit discount code?
Enter your valid promo or discount code in the discount field during checkout. If the code is eligible for your order, the discount will automatically be applied before payment.

3. Can I order a custom-size leather jacket?
Yes. Leather Unit offers Custom Size options on eligible leather jackets, coats, vests, overalls, and other products. You can explore our Men's Custom Jackets and Women's Custom Jackets. Select Custom Size where available and provide accurate body measurements for a made-to-measure fit.

4. Can Leather Unit customize a jacket design for me?
Yes, customization is available on eligible products. Depending on the design, you may request changes to leather type, color, sizing, lining, hardware, patches, embroidery, pockets, or other details. Contact us before ordering to discuss your requirements.

Materials, Sizing & Fit

5. Does Leather Unit use genuine leather?
Products described as genuine leather are made using authentic leather. Depending on the product, Leather Unit may use lambskin, sheepskin, cowhide, goatskin, suede, or other materials. Browse our Men's Leather Jackets and Women's Leather Jackets, and always check the individual product description for the exact material specification.

6. How do I choose the correct leather jacket size?
Check the Leather Unit Size Guide and compare your body measurements before ordering. Chest or bust, shoulders, sleeves, waist, and jacket length are especially important. If you are between sizes or prefer a relaxed fit, contact our support team for sizing assistance.

7. Why can leather color or texture vary slightly?
Natural leather can have small differences in grain, texture, tone, and surface character. Lighting, photography, and screen settings can also slightly affect how colors appear. These natural variations are normal for genuine leather products.

Shipping & Delivery

8. Does Leather Unit offer worldwide shipping?
Yes. Leather Unit ships men's leather jackets, women's leather jackets, men's leather coats, women's leather coats, leather bags, vests, and accessories worldwide. Delivery times and international shipping charges may vary depending on the destination and selected shipping service. For complete information, see our Shipping Policy.

9. How long does Leather Unit take to process an order?
Standard orders are generally processed within 1–3 business days. Custom-size, personalized, made-to-measure, or made-to-order products may require additional production time.

10. Is shipping free in the United States?
Yes. Leather Unit currently offers free standard shipping across the USA with no minimum order requirement. See our Shipping Policy for complete details.

11. How long does delivery take in the USA?
Standard U.S. delivery is generally estimated at 5–10 business days after processing. Carrier delays, peak seasons, weather, or other circumstances can occasionally affect delivery times.

12. Will I receive a tracking number?
Yes. Once your order has been dispatched, tracking details will be sent to your email. Tracking information may take approximately 24–48 hours to begin showing updates after shipment.

13. Will international customers have to pay customs or import duties?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges depend on local regulations and are generally the responsibility of the customer.

Returns, Exchanges & Order Issues

14. What should I do if my leather product arrives damaged or defective?
Contact Leather Unit within 48 hours of delivery at support@leatherunit.com. Include your order number along with clear photos of the item, the issue, and the original packaging so our team can review your request.

15. Can I return or exchange my Leather Unit order?
Return, replacement, and refund eligibility depends on the product and the conditions listed in our current Refund & Return Policy. Please contact Leather Unit before sending any item back.

16. Can custom-size or personalized leather products be returned?
Made-to-measure, customized, personalized, and made-to-order leather products are generally considered final sale because they are produced specifically for the customer. Exceptions may apply where required by law or when an eligible manufacturing defect is confirmed. Please review our Refund & Return Policy before ordering a custom product.

17. What if Leather Unit sends me the wrong product?
Contact our support team with your order number and photos of the item received. If Leather Unit confirms that an incorrect item was shipped, our team will assist with the appropriate replacement or refund process.

Leather Care

18. How should I care for my Leather Unit product?
Keep leather products away from excessive moisture, direct heat, and prolonged sunlight. Light marks can usually be wiped gently with a soft cloth. Use a suitable leather conditioner when appropriate and choose professional leather cleaning for deeper cleaning.

19. Can I wash a leather jacket in a washing machine?
No. Genuine leather jackets should not be machine washed or soaked in water. Washing machines, harsh detergents, bleach, and direct heat can damage the leather, finish, lining, and shape.

20. How should I store my leather jacket?
Store your leather jacket in a cool, dry, ventilated area on a wide, supportive hanger. Avoid folding it for long periods and do not keep it sealed in plastic, as leather benefits from airflow.

Need More Help?

If you have questions about a Leather Unit leather jacket, custom sizing, materials, shipping, product care, or an existing order, our customer support team is ready to help.

Email: support@leatherunit.com

Live Chat: Available on leatherunit.com

Shop Leather Unit Collections

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Leather Coats: Men's Leather Coats  |  Women's Leather Coats

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